Privacy Policy

1. Introduction

Taank Infotech & Media LLP ("we", "us", "our" or "Taank Infotech") operates websites, software products and Taank Messaging Platform, a SaaS platform that helps businesses connect and communicate with their customers through the official WhatsApp Business Platform.

This Privacy Policy explains how we collect, use, store and protect information when users access or use our services.

2. Information We Collect

Depending on how our services are used, we may collect or process the following information:

• Name and business or company information.
• Email address and phone number.
• Login and account information.
• Business and WhatsApp Business account information.
• WhatsApp Business Account and phone-number related information required to provide the service.
• Contacts and messaging information entered or managed by customers.
• Campaign, template and messaging activity.
• Wallet, billing and transaction information.
• Technical information such as IP address, browser and basic device information.

3. How We Use Information

We may use information for the following purposes:

• Creating and managing customer accounts.
• Providing WhatsApp messaging services.
• Connecting and managing customer WhatsApp Business accounts.
• Sending and managing WhatsApp communications requested by customers.
• Managing campaigns, contacts and message templates.
• Managing wallet, billing and transaction records.
• Providing customer support.
• Maintaining platform security and preventing unauthorized access.
• Maintaining and improving our services.
• Complying with applicable legal and platform requirements.

4. WhatsApp and Meta

Taank Messaging Platform uses the official Meta WhatsApp Business Platform / Cloud API for WhatsApp-related functionality.

Customers may connect their own business assets and WhatsApp Business accounts to the platform. Information received through Meta is used to provide the requested platform functionality and related services.

We do not use WhatsApp or Meta information for purposes unrelated to providing our platform services.

5. Data Sharing

We do not sell or rent customer personal information.

Information may be shared with service providers and technology partners when reasonably necessary to operate, secure, maintain or provide our services, or when required by applicable law.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.

Access to account information is controlled according to user roles and permissions within our platform.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

8. Customer Responsibilities

Customers are responsible for ensuring that contacts and information they upload or process through the platform are collected and used lawfully and with appropriate permissions.

Customers are also responsible for complying with applicable privacy, WhatsApp and Meta requirements when communicating with their customers.

9. Account and Data Deletion

Users may request deletion of their account and associated eligible data by contacting us using the contact information provided below.

Upon receiving a valid request, we will review the request and delete or anonymize eligible information, subject to applicable legal, security, billing and legitimate business record requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, privacy practices or data-related requests, please contact us.